Refund policy

At TheTailClawShop, your satisfaction is our priority.

30-Day Easy Returns

We offer a 30-day return policy from the date you receive your order.

Eligible for Return

Items must be:

  • Unused and in original condition
  • In original packaging

Non-Returnable Items

  • Used or damaged items (not due to our error)
  • Personalized/custom items
  • Perishable goods (if applicable)

How to Start a Return

Simply contact us at support@thetailclawshop.com with your order number and reason for return.
We’ll guide you through the process quickly and easily.

Refunds

  • Approved refunds are processed within 5–14 business days
  • Refunds are issued to your original payment method

Return Shipping

  • Customers are responsible for return shipping unless the item is defective or incorrect
  • In case of our error, we will cover return costs

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 48 hours with photos — we’ll fix it right away.

❤️ Our Promise

We aim to make returns simple, fair, and stress-free, because happy pets and happy customers matter.